Careers
07-35781

Welcome Navigator - City Hospital - Per Diem

Location: Atlantic City, NJ  |  Position Status: Per Diem/Pool  |  Position Shift: Varies
The welcome navigator plays a vital role in delivering exceptional customer service to patients, visitors, team members and the broader community as they interact with the hospital's Welcome Desks. This position is central to ensuring that all who seek information or assistance receive the highest standard of care and support. Key responsibilities include managing the check-in and checkout process for visitors using the Visitor Management System, accurately searching for patient information within the database and facilitating the distribution of parking vouchers. The welcome navigator is proactive in anticipating customer needs, maintaining a professional and polished appearance, and consistently representing the team and the organization in a positive manner. A critical aspect of this role is contributing to the safety and security of all who visit AtlantiCare properties. The welcome navigator is instrumental in upholding a warm and welcoming environment at the Welcome Desks at all times. By providing top-tier customer service, participating in performance improvement initiatives, and fostering a spirit of teamwork and cooperation, this position significantly contributes to delivering exceptional experiences for every individual, every time they engage with our facilities.

QUALIFICATIONS
  • EDUCATION: High school diploma required or equivalent required.
  • EXPERIENCE: Candidates for the welcome navigator position should have experience in a customer service or hospitality role, preferably within a healthcare or high-traffic public environment. Experience with visitor management systems, patient databases and front desk operations is essential. Candidates must demonstrate a history of providing exceptional customer service, maintaining a professional demeanor and working collaboratively within a team. Experience in anticipating customer needs, handling sensitive information with confidentiality and contributing to a safe and welcoming environment is highly valued. Strong communication skills and a commitment to creating positive experiences are crucial for success in this role.

PERFORMANCE EXPECTATIONS
Demonstrates the technical and performance competencies as established on the Assessment and Evaluation Tool for this position.

WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances and potential injury. This position requires near visual acuity and finger and hand dexterity. Majority of time spent at desk/computer. This position requires walking, bending, reaching and stooping when accessing files and supplies. Position requires occasional lifting up to 20 pounds.

The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP
This position reports to the Director of Community Connection.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
AtlantiCare is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Alyssa Kurz
Talent Acquisition Partner
Applicants only. We are not accepting inquiries or solicitations from recruiters/search firms.

Live the beach-life balance you’ve always wanted

Whether you lead an active life or love leisure, you’ll enjoy working and living in the beach communities of New Jersey’s southeastern shore.

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Benefits & Wellness

We believe that healthcare should be a rewarding career. That’s why we offer excellent compensation, exceptional health and wellness benefits, and internal resources and programs to support professional growth for our team members. Here, you’ll find everything you need to pursue your calling of caring for others, knowing that you’re working for an organization dedicated to your overall well-being.

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Diversity and inclusion are at the heart of what makes AtlantiCare a great organization. We recognize and celebrate individual differences as dimensions that enrich our workforce and allow us to be more creative, flexible and competitive. Our inclusive culture welcomes our employees to freely contribute their diverse ideas, background, talents and experiences to make this a place where everyone can be, and do, their best work together.

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For many, the shore communities of southeastern New Jersey are vacation destinations, but for AtlantiCare employees, they’re home. Working at AtlantiCare allows you to experience shore life year-round. Here, you’ll find natural beauty, world-class entertainment, rich history, amazing arts, abundant outdoor recreation, shopping, sophisticated dining and plenty of family-friendly events all within communities you’ll love to call home.

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The spirit of collaboration is alive and well at AtlantiCare. We empower our teams to be agents of change within our system. We encourage growth and support advancement. Our shared vision for advancing the health of the communities and people we serve guides us to do what’s right for each patient, our healthcare delivery system and the practice of medicine as a whole. We teach, grow and advance medicine together.

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