Vendor Managment Representative - Egg Harbor Township

Location: Egg Harbor Twp, NJ  |  Position Status: Full Time  |  Position Shift: Days
The primary responsibility for this position is to manage vendor inventories in excess of 21 million dollars in accordance with established vendor protocols, while providing technical support to the customer service team and vendor on-site liaisons. This position also manages all incoming customer grievance/complaints for the billing office within strict turnaround time requirements. This position requires a strong working knowledge of all customer service and vendor management duties as defined by the respective A&E tools for these positions. The responsibilities are performed primarily through contact with internal and external customers by phone, in writing, in person and/or via correspondence handling.

This position supports organizational goals by providing quality customer service; participating in performance improvement efforts; and demonstrating a commitment to teamwork, Malcolm Baldridge expectations, accountability and cooperation.

  • EDUCATION: High school diploma is required. One or two years of college preferred.
  • LANGUAGE: Bilingual — Spanish — preferred.
  • EXPERIENCE: At least 2 years of hospital business office experience or a minimum of 3 years of experience in the collection and customer service fields. Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc.) and knowledge of and familiarity with basic medical terminology are also required. General working knowledge of third-party payors, collection procedures and collection laws. Demonstrated excellent telephone communication skills. Customer service-oriented, which includes the ability to interact professionally with internal and external customers and to handle sensitive customer complaints/grievances in a confidential, respectful and empathetic manner. Computer literacy is required.

The vendor management representative possesses well-developed communication, interpersonal and time management/organizational skills and interacts effectively with all levels of the organization. Due to fluctuating work volumes and time sensitivity, the ability to multitask and prioritize tasks daily is essential. This position demonstrates a strong commitment to internal and external customer service and fulfills all educational requirements as defined by AtlantiCare and the position.

Although the staff is not physically located in a hospital or clinic, visits to hospital facilities for meetings/education sessions may be required. This position requires near visual acuity and finger and hand dexterity. The majority of time spent at desk/computer. This position requires walking, bending, reaching and stooping when accessing files and supplies. Position also requires the ability to occasionally lift up to 20 pounds. Works with equipment such as a computer, fax machine, printer, copier, ACD line equipment, STAR imaging/scanning software and several other software programs required to perform the day-to-day functions of the position.

The essential functions for this position are listed on the Assessment and Evaluation Tool.

This position reports to department leadership and may supervise incumbents as directed.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
AtlantiCare is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Amanda Pastore
Talent Acquisition Partner
Applicants only. We are not accepting inquiries or solicitations from recruiters/search firms.

Live the beach-life balance you’ve always wanted

Whether you lead an active life or love leisure, you’ll enjoy working and living in the beach communities of New Jersey’s southeastern shore.

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Benefits & Wellness

We believe that healthcare should be a rewarding career. That’s why we offer excellent compensation, exceptional health and wellness benefits, and internal resources and programs to support professional growth for our team members. Here, you’ll find everything you need to pursue your calling of caring for others, knowing that you’re working for an organization dedicated to your overall well-being.

Inclusion & Diversity

Diversity and inclusion are at the heart of what makes AtlantiCare a great organization. We recognize and celebrate individual differences as dimensions that enrich our workforce and allow us to be more creative, flexible and competitive. Our inclusive culture welcomes our employees to freely contribute their diverse ideas, background, talents and experiences to make this a place where everyone can be, and do, their best work together.

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Great Location

For many, the shore communities of southeastern New Jersey are vacation destinations, but for AtlantiCare employees, they’re home. Working at AtlantiCare allows you to experience shore life year-round. Here, you’ll find natural beauty, world-class entertainment, rich history, amazing arts, abundant outdoor recreation, shopping, sophisticated dining and plenty of family-friendly events all within communities you’ll love to call home.

Working Here

The spirit of collaboration is alive and well at AtlantiCare. We empower our teams to be agents of change within our system. We encourage growth and support advancement. Our shared vision for advancing the health of the communities and people we serve guides us to do what’s right for each patient, our healthcare delivery system and the practice of medicine as a whole. We teach, grow and advance medicine together.

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