The practice manager is responsible for the outpatient practice operations and oversight of workflow and performance of support staff required of the urgent care centers. The manager works in concert with the Director of Urgent Care to ensure the delivery of cost-effective, quality patient care in support of business objectives and organizational strategic goals.
The practice manager oversees operational systems that support the clinical practice, to include patient registration and the scope of the certified medical assistants, registered nurses and other clerical and support personnel. The manager maintains equipment and materials inventory; instructs and holds staff accountable for policy and procedure adherence; and acts as a liaison with ancillary services, third-party payers, physicians and management to resolve customer service, patient care and financial issues. The practice manager may focus on a specific area of expertise within the administration of the urgent care service line, such as information system administration, physician relations, revenue cycle/reimbursement or financial/budgeting.
The manager provides input on opportunities to enhance and expand services and managed care contracting and builds strong staff and physician relationships. This position participates in short- and long-term planning for ambulatory services. The manager supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
EDUCATION: Bachelor's degree preferred.
EXPERIENCE: Minimum 3 years of experience required as an administrative/business manager required, preferably within an ambulatory care setting or managed care operations. Strong budget management/billing experience required.
Strong communication and interpersonal skills required.
Proficiency in clinical applications preferred at time of hire. Incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.
Demonstrates the competencies as listed on the Assessment and Evaluation Tool.
Potential for exposure to the hazards of the ambulatory environment, such as exposure to infectious disease, blood-borne pathogens, hazardous waste and potential injury.
Essential functions of this position are listed on the Assessment and Evaluation Tool.
This position reports to department leadership and supervises incumbents as assigned.
The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
AtlantiCare is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.