The Patient Access manager assists the director in developing, integrating and facilitating a program that provides access to healthcare throughout the system in ways that provide quality customer service. With an eye on reimbursement, this position ensures that staff at all points of access are collecting accurate demographic and financial information so financial services may perform its role in billing and collecting approximate amounts for services rendered.
The Patient Access manager facilitates, maintains and evaluates organizational performance improvement as it applies to patient flow and patient safety and ensures compliance with regulatory standards, including New Jersey Department of Health, PRO, CMS and JCAHO. The Patient Access manager participates on committees and coordinates other related services in support of the revenue cycle process and to accomplish organizational objectives.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
QUALIFICATIONS
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EDUCATION: High school diploma or equivalent required. Significant related work experience as detailed below. Bachelor's degree preferred.
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LICENSE/CERTIFICATION: Member of Association of Healthcare Access Management or Patient Accounting Management Association preferred.
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EXPERIENCE: Minimum of 3 years of registration and financial counseling experience required. 1-3 years of management experience required. Experience with process development and implementation required. Knowledge of Medicare compliance regulations, all third-party payor reimbursement requirements and ICD-9 coding required. Excellent interpersonal skills and strong verbal and written communication skills required. Strong computer, analytical and delegation skills preferred.
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances and potential injury.
This position requires desk/computer work a majority of the time. Some standing and walking and occasional lifting up to 20 pounds required.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
REPORTING RELATIONSHIP
This position reports to the Director of Access Management and supervises patient access associates, Patient Access team leader and the ED discharge representative.
The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
AtlantiCare is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
