Manager of Training and Education - Clinical Systems

The Manager of Training & Education plays a pivotal role in the development, execution and continuous improvement of training programs related to clinical systems. This role is responsible for ensuring that training initiatives are comprehensive, user-focused and aligned with the strategic objectives of the organization. The manager will lead efforts in creating educational resources, assessing training effectiveness and supporting end-user adoption of clinical systems.

This position requires on-call responsibilities and on-site responsibilities (ex: on-site presence during go-lives, rounding activities, select meetings/trainings and as determined by request/need).

QUALIFICATIONS

• EDUCATION: Bachelor's degree required. In lieu of bachelor's degree, additional four years of experience required.
• LICENSE/CERTIFICATION: Valid drivers license.
• EXPERIENCE: Minimum 3 years of training, education and end-user support experience, plus a minimum of 3 years of clinical experience required (in lieu of bachelor's degree, a total of 7 years of experience required). Demonstrated ability to assess training needs, adapt programs and drive continuous improvement. Management experience preferred. Excellent written and oral communication skills required. Computer applications experience preferred.

PERFORMANCE EXPECTATIONS

Training Program Development and Oversight

• Develops and manages strategic training programs tailored to IT systems, ensuring they meet organizational goals and enhance end-user proficiency.
• Oversees the creation of advanced educational materials, including manuals, e-learning modules and interactive tools to support ongoing learning and optimal system utilization.

Assessment and Adaptation

• Evaluates and adapts training programs based on user feedback, changing needs and technological advancements to ensure relevancy and effectiveness.
• Utilizes performance metrics and user data to drive continuous improvement and refine training approaches.

End-User Support and Troubleshooting

• Leads hands-on support and troubleshooting efforts for complex issues, improving system adoption and overall performance.
• Collaborates with technical teams to address and resolve user challenges promptly.

User Adoption and Engagement

• Implements strategies to promote user adoption, demonstrate the value of clinical systems and encourage best practices.
• Acts as a change leader and advocate for technology integration, facilitating smooth transitions and fostering positive attitudes towards new systems.

Evaluation and Continuous Improvement

• Monitors and assesses the effectiveness of training programs through feedback, evaluations and performance metrics.
• Makes data-driven recommendations for improvements and adjustments to enhance the quality and impact of training initiatives.

Collaboration and Advocacy

• Works closely with senior clinical leaders to identify knowledge gaps and areas requiring additional focus.
• Ensures that training and support programs are aligned with both organizational needs and individual learning requirements.

Communication and Resource Accessibility

• Ensures that training and support resources are accessible and effectively communicated to all relevant stakeholders.
• Advocates for user-centered informatics programs, ensuring they meet diverse learning needs and support the broader goals of the organization.

General Duties

• Performs other duties as assigned.
• Embodies and promotes AtlantiCare values.
• Adheres to AtlantiCare policies and procedures.

WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment on an occasional basis, including exposure to infectious disease, hazardous substances and potential injury. This position requires balancing, fingering, reaching, reading, driving and speaking a majority of the time. This position works with such equipment as computers, fax machine, copier and telephone. Occasional carrying up to 20 lbs. also required.

REPORTING RELATIONSHIP
This position reports to the Director of Health Informatics Training & Education.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.