ROLE DESCRIPTION
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TITLE: Hospital Inpatient Unit Operations Coordinator
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JOB CODE:
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EXEMPT: NON-EXEMPT:
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DATE: |
REVISED:
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Minimum Qualifications: |
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POSITION SUMMARY
As a hospital inpatient clinical operations coordinator, you play a crucial role in ensuring the smooth and efficient functioning of unit-based operations within the hospital's inpatient unit. This position requires a unique blend of organizational skills, healthcare knowledge and the ability to collaborate with various stakeholders to optimize patient care and unit-based processes.
Responsibilities:
1. Payroll and Scheduling
- Participates and supports leadership in the maintenance of schedules that reflect assigned shifts, paid time off (PTO), New Jersey sick time and leaves of absence.
- Responsible for payroll functions, including time and attendance edits, preparing for final approval by leadership.
- Resolves employee payroll issues accurately and in a timely fashion.
- Monitors exception reports as part of payroll and time and attendance.
- Reviews position control reports and reconciles/documents to ensure accuracy.
- Functions as a liaison with unit personnel regarding benefits, leaves of absence, etc.
2. Resource Management
- Prepares purchase orders as needed to adequately supply the unit with essential supplies; assists in stocking as needed.
- Reviews personnel productivity reports to ensure accuracy with schedules.
- Monitors and reports on resource utilization (supplies and personnel) to aid in the identification of areas for improvement.
3. Essential Work Requirements Coordination
- Maintains personnel files and documents, including licensure renewal, completion of mandatory education, annual competencies, certifications, etc., as assigned.
- Works with leadership to ensure that team members are up to date with the latest healthcare protocols and procedures.
- Collaborates with nursing professional development to coordinate clinical rotations of nursing students.
4. Quality and Safety Management
- Supports leadership in meeting 100% compliance with personnel occupational health requirements.
- Participates in environment of care rounds; follows action plan for resolution of deficiencies, as indicated for role.
- Functions as primary liaison between environmental services (EVS) and nursing unit. Rounds with EVS and unit leadership as appropriate to ensure compliance with established environment of care standards.
- Initiates and coordinates all work requests with facilities management, biomedical services and information technology. Follows up with unit leadership to ensure requests are addressed as intended.
- Assists in ensuring compliance with standards specified by TJC, CMS and the NJDOH
5. Interdepartmental Collaboration
- Helps to foster effective communication and collaboration between different departments, including nursing, pharmacy, laboratory and radiology, to enhance overall patient care delivery.
6. Emergency Response Coordination
- Assists leadership in maintaining emergency response plans for the inpatient unit, ensuring personnel readiness for various scenarios.
- Coordinates with emergency response teams to handle crises efficiently.
7. Data Analysis and Reporting
- Assists in analyzing unit-specific data, including improvement initiatives, satisfaction scores and operational and/or throughput metrics.
- Generates regular reports for leadership, as requested, identifying trends.
8. Patient and Family Liaison
- Acts as a liaison between patients, their families and healthcare providers, addressing concerns and facilitating effective communication.
QUALIFICATIONS
- EDUCATION: Associate’s degree in healthcare administration, nursing or a related field.
- LICENSE/CERTIFICATION: None.
- EXPERIENCE: Experience in a healthcare setting, preferably in an inpatient or clinical operations role. Strong understanding of hospital operations, patient care processes and regulatory requirements. Effective organizational and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in data analysis and reporting.
PERFORMANCE EXPECTATIONS
Demonstrates the technical competencies as established on the Assessment and Evaluation Tool.
WORK ENVIRONMENT
This position requires repetitive motion, fingering, hearing, pushing, reaching, reading, calculating, seeing, speaking, standing and walking a majority of the time. This position also works with such equipment as a computer terminal, fax machine copier and telephone. Occasional driving also required.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
REPORTING RELATIONSHIP
This position reports to department leadership.
The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
