High school diploma or equivalent required.
Experience: Minimum of 3 years of experience in a hospital business office environmental, to include exposure to billing, follow-up, customer service and vendor management, required. Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc.) is required. Computer literacy is required.
The customer service specialist is responsible for providing technical and administrative support to all individuals assigned to the business office customer service team. This position requires a strong working knowledge of all customer service duties as defined by the respective A&E tool for this position. The responsibilities are performed primarily through contact with internal and external customers by phone, in writing, in person and/or via correspondence handling.
This position supports organizational goals by providing quality customer service; participating in performance improvement efforts; and demonstrating a commitment to teamwork, Malcolm Baldridge expectations, accountability and cooperation.
EDUCATION: High school diploma or equivalent required.
LANGUAGE: Bilingual – Spanish preferred.
EXPERIENCE: Minimum of 3 years of experience in a hospital business office environment, to include exposure to billing, follow-up, customer service and vendor management, required. Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc.) is required. Computer literacy is required. Administrative experience is preferred.
The customer service specialist possesses well-developed communication, interpersonal and time management/organizational skills and interacts effectively with all levels of the organization. Due to fluctuating work volumes and time sensitivity, the ability to multitask and prioritize tasks daily is essential. This position demonstrates a strong commitment to internal and external customer service and fulfills all educational requirements as defined by AtlantiCare and the position.
The staff is not physically located in a hospital or clinic; visits to hospital facility for meetings/education sessions may be required. This position requires near visual acuity, finger and hand dexterity. Majority of time spent at desk/computer. This position requires walking, bending, reaching and stooping when accessing files and supplies. Position also requires the ability to occasionally lift up to 20 pounds. Works with equipment such as a computer, fax machine, printer, copier, ACD line equipment, STAR imaging/scanning software and several other software programs required to perform the day-to-day functions of the position.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
This position report to department leadership and may supervise incumbents as assigned.
The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
AtlantiCare is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.