The client services representative provides office support at the front desk within the hospital, ambulatory or surgery center setting.
The representative also ensures the timely and organized scheduling of patient appointments, enters patient insurance information and client information into the computer, and provides accurate financial information to clients.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
EDUCATION: High school diploma or equivalent required.
EXPERIENCE: 1-3 years of office experience required, preferably in a medical setting. Minimum 1 year of insurance and CPT-4 and ICD-10 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in clinical applications preferred at time of hire. Incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.
Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances and potential injury.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
This position reports to the department director, manager or nursing leadership in other departments within the organization.
The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
AtlantiCare is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.