Careers
10-34884

Client Services Representative

Location: Atlantic City, NJ  |  Position Status: Full Time  |  Position Shift: Days
Minimum Qualifications:
  • High school diploma or equivalent required.
  • Minimum 1-3 years of experience in a hospital business office environment in the areas of claim processing, billing and follow-up required.
  • 1-2 years of customer service experience is required.
  • Working knowledge of Microsoft Office, specifically that of Outlook and Word, required.

POSITION SUMMARY
The primary responsibility for this position is to provide information to patients regarding their account status, to assist customers with problem resolution and to provide clerical and administrative support to the department. A strong working knowledge of all customer service responsibilities as defined by the respective A&E tool for this position is required. These responsibilities are performed primarily through telephone, in writing, in person and/or via correspondence.

This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.

QUALIFICATIONS
  • EDUCATION: High school diploma or equivalent required.
  • LANGUAGE: Bilingual — Spanish — preferred.
  • EXPERIENCE: Minimum 1-3 years of experience in a hospital business office environment in the areas of claim processing, billing and follow-up required. 1-2 years working knowledge of McKesson/STAR with an emphasis on patient registration/insurance management preferred. 1-2 years of customer service experience is required. Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc.) preferred. Working knowledge of Microsoft Office, specifically that of Outlook and Word, required.

PERFORMANCE EXPECTATIONS
The customer service representative possesses well-developed communication, interpersonal and organizational skills and interacts effectively with all levels of the organization. This position demonstrates commitment to internal and external customer service, achieves established telephone performance standards and demonstrates the ability to handle multiple tasks at once.

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

WORK ENVIRONMENT
Position requires sitting at a desk/computer a majority of the day and frequent walking, standing and reaching. This position also requires the ability to occasionally lift up to 10 pounds. Works with equipment such as a computer terminal, fax machine, printer and copier.

The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP
This position reports to department leadership.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
AtlantiCare is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Nicholas Papandrew
Applicants only. We are not accepting inquiries or solicitations from recruiters/search firms.

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Live the beach-life balance you’ve always wanted

Whether you lead an active life or love leisure, you’ll enjoy working and living in the beach communities of New Jersey’s southeastern shore.

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Benefits & Wellness

We believe that healthcare should be a rewarding career. That’s why we offer excellent compensation, exceptional health and wellness benefits, and internal resources and programs to support professional growth for our team members. Here, you’ll find everything you need to pursue your calling of caring for others, knowing that you’re working for an organization dedicated to your overall well-being.

Inclusion & Diversity

Diversity and inclusion are at the heart of what makes AtlantiCare a great organization. We recognize and celebrate individual differences as dimensions that enrich our workforce and allow us to be more creative, flexible and competitive. Our inclusive culture welcomes our employees to freely contribute their diverse ideas, background, talents and experiences to make this a place where everyone can be, and do, their best work together.

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Great Location

For many, the shore communities of southeastern New Jersey are vacation destinations, but for AtlantiCare employees, they’re home. Working at AtlantiCare allows you to experience shore life year-round. Here, you’ll find natural beauty, world-class entertainment, rich history, amazing arts, abundant outdoor recreation, shopping, sophisticated dining and plenty of family-friendly events all within communities you’ll love to call home.

Working Here

The spirit of collaboration is alive and well at AtlantiCare. We empower our teams to be agents of change within our system. We encourage growth and support advancement. Our shared vision for advancing the health of the communities and people we serve guides us to do what’s right for each patient, our healthcare delivery system and the practice of medicine as a whole. We teach, grow and advance medicine together.

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