Minimum Qualifications:
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High school diploma or equivalent.
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1-3 years of office experience required, preferably in a medical setting.
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Proficiency in clinical applications preferred at time of hire. Incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.
POSITION SUMMARY
The central scheduling associate provides scheduling assistance to the AtlantiCare Physician Group Central Scheduling contact center. This includes scheduling for multispecialty providers as well as diagnostic testing.
The central scheduling associate also ensures the timely and accurate scheduling of patient appointments following scheduling guidelines, enters patient insurance information and client information into the scheduling application, and provides accurate financial information to clients.
The central scheduling associate provides exceptional customer service to all callers, ensuring that adequate time is given to each client and that answers meet their needs. The representative answers all calls in a friendly, timely, courteous and professional manner while dealing with each client compassionately and showing genuine concern for each situation.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
QUALIFICATIONS
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EDUCATION: High school diploma or equivalent required.
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EXPERIENCE: 1-3 years of office experience required, preferably in a medical setting. Knowledge of medical terminology preferred. Proficiency in clinical applications preferred at time of hire. Incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.
PERFORMANCE EXPECTATIONS
Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances and potential injury.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
REPORTING RELATIONSHIP
This position reports to the department leadership.
The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
AtlantiCare is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
