Case Manager - STAR Program

Reports To: Program Supervisor, STAR Program

Trainings: Annual, CPI, QRPT, Heart Saver FAC

Career Development: Case Manager | MHA | Therapist I | Therapist II

Position Summary:
The case manager possesses the knowledge, skills and experience necessary to perform case management activities competently.The case manager completes a comprehensive assessment and develops a Family Case Plan for each client. This position works with clients to link them to appropriate care and resources in the community in order to meet identified needs. The case manager will possess a thorough knowledge of community services and resources in order to facilitate referrals. This position will also possess the skills, knowledge and experience needed to assist and engage clients when entering care and when transitioning between levels of care. The case manager will act as an advocate for their clients.

Duties and Responsibilities:

• Assists in the completion of a comprehensive case management assessment for each client.
• Develops an integrated Family Case Plan for each client.
• Links clients to appropriate care and resources in the community, including resources that address specialized needs, such as agencies offering services related to HIV/AIDS, mental health disorders, and chronic and acute health problems, as well as problems related to criminal justice issues.
• Promotes the client's recovery to their fullest potential by facilitating the assessment of skills, including literacy, educational opportunities, job readiness skills, vocational training, employment placement, job retention and career development.
• Offers each assigned client at least one (1) hour per week of face-to-face time.
• Refers clients and assists them with accessing substance use disorder treatment, as needed.
• Assists and engages the client with transitioning from one level of care to another to ensure continuity of care.
• Coordinates interventions and services provided by multiple agencies.
• Informs clients about needed services, such as medical, legal, educational, vocational and employment services, and assists the client in accessing needed services.
• Uses engagement skills to motivate and encourage client to voluntarily access services that would assist them in maintaining a healthy lifestyle.
• Advocates on behalf of the client.
• Provides education related to HIV and hepatitis.
• Provides training on recognition of relapse triggers and strategies to deal with avoiding relapse.
• Participates with team members in the updating of the Family Case Plan within established time frames or as indicated by changes in client needs.
• Demonstrates knowledge of crisis intervention and behavior management of aggressive behavior.
• Involves clients and families in the service planning process.
• Assists in the development and implementation of educational programs.
• Demonstrates knowledge of community resources.
• Accurately documents all client interaction within established time frames. Documentation includes noting that each assigned client was offered at least one (1) hour/week of face-to-face time and whether that visit was accepted. Documentation also includes the client's participation in any contact and any services provided.
• Writes in a professional and competent manner.
• Maintains a valid NJ driver's license.
• Practices safe and courteous driving habits.
• Provides services to clients/families in their native language or is able to procure the services of a translator.
• Works well with other staff and supervisors.
• Demonstrates a willingness to serve on professional committees, attend staff meetings, attend in-services, etc.
• Seeks supervision in a professional manner and documents supervision.
• Participates with team members and clients/families in discharge planning.
• Provides services within state-mandated scope of services.
• Provides competent psychosocial education to clients.
• Develops an adequate professional relationship with all referral sources and relevant community agencies.
• Adequately responds to the needs of clients, families and referral sources.
• As appropriate to scope of practice, assists in the data collection for each assigned client, including the following:
  • The relationship of each clients physical status to dependence.
  • The nature of the comparison to use alcohol and/or other drugs.
  • The intensity of the client's mental preoccupation with using alcohol and/or drugs.
• As appropriate to scope of practice, completes urine tests according to established procedures.
• As appropriate to scope of practice, demonstrates a knowledge of the natural history of dependence.
• As appropriate to scope of practice, demonstrates an understanding of the bio-psychosocial influences and effects of dependencies.
• Documentation must be completed within one (1) calendar day of service delivery.
• Provides on-call coverage.

Minimal Qualifications:

• Education: Bachelor's degree in a behavioral health field
• Licensure: Valid driver's license required. Tracking or in active pursuit of CADC, LCADC certification at time of hire or transfer.
• Experience: Three (3) years of experience working with clients diagnosed with substance use disorder.

Preferred Qualifications:

• Education: Master's degree in health, psychology, social work education or other behavioral health field.

Equipment Use: Computer, copier, facsimile, motor vehicle

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent