Access Center Operator - Per Diem

Location: Egg Harbor Twp, NJ  |  Position Status: Per Diem/Pool  |  Position Shift: Varies
  • High school diploma or equivalent required.
  • Basic knowledge of the keyboard required.
  • Ability to work in a fast-paced environment required.
  • Excellent communicate skills required with the ability to use good choice in words.

The Access Center temporary operator uses a computerized console for incoming and outgoing calls for both AtlantiCare Regional Medical Center campuses in addition to directing callers for other AtlantiCare entities. This position provides prompt and courteous service, while adhering to company/department policies and procedures.

The Access Center temporary operators are responsible for prioritizing and processing all emergency codes and traumas. They must effectively initiate codes using pagers, overhead announcements and volo alerts. All codes should be documented as per policy and procedure.

This position provides answering service support for a variety of AtlantiCare entities. The operator will complete and assess each call to adequately process, document and escalate as per policy and procedures.

Additionally, the Access Center temporary operator is required to operate Manilla On-Call and Web eXchange with prompt notification to on-call staff and documentation.

The Access Center temporary operator provides information to callers relating to telephone numbers, extensions, connectivity to programs and services that meet their needs and preferences. Access operators route telephone calls and messages to the proper person, division, office or departments and refers other technical questions to the proper persons. Also provides excellent communication and customer service to all internal and external customers. Access Center operators perform other duties as assigned.

This position supports organizational strategic goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.

  • EDUCATION: High school diploma or equivalent required.
  • EXPERIENCE: Basic knowledge of the keyboard required. Ability to work in a fast-paced environment required. Excellent communication skills required with the ability to use good choice in words. Operator experience preferred. Some knowledge of computers and proficiency in Microsoft Office applications preferred.

Must be able to sit in a confined area for long periods of time. Essential functions of this position are listed on the department-specific Assessment and Evaluation Tool.  

This position reports to department leadership.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
AtlantiCare is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Erica Hurley
Erica Hurley
Talent Acquisition Partner
Applicants only. We are not accepting inquiries or solicitations from recruiters/search firms.

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Live the beach-life balance you’ve always wanted

Whether you lead an active life or love leisure, you’ll enjoy working and living in the beach communities of New Jersey’s southeastern shore.

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Benefits & Wellness

We believe that healthcare should be a rewarding career. That’s why we offer excellent compensation, exceptional health and wellness benefits, and internal resources and programs to support professional growth for our team members. Here, you’ll find everything you need to pursue your calling of caring for others, knowing that you’re working for an organization dedicated to your overall well-being.

Inclusion & Diversity

Diversity and inclusion are at the heart of what makes AtlantiCare a great organization. We recognize and celebrate individual differences as dimensions that enrich our workforce and allow us to be more creative, flexible and competitive. Our inclusive culture welcomes our employees to freely contribute their diverse ideas, background, talents and experiences to make this a place where everyone can be, and do, their best work together.

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Great Location

For many, the shore communities of southeastern New Jersey are vacation destinations, but for AtlantiCare employees, they’re home. Working at AtlantiCare allows you to experience shore life year-round. Here, you’ll find natural beauty, world-class entertainment, rich history, amazing arts, abundant outdoor recreation, shopping, sophisticated dining and plenty of family-friendly events all within communities you’ll love to call home.

Working Here

The spirit of collaboration is alive and well at AtlantiCare. We empower our teams to be agents of change within our system. We encourage growth and support advancement. Our shared vision for advancing the health of the communities and people we serve guides us to do what’s right for each patient, our healthcare delivery system and the practice of medicine as a whole. We teach, grow and advance medicine together.

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